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Salesforce Experience Cloud

Your Salesforce Experience Cloud partner

Experience Cloud is Salesforce's portal and community platform, with customer portals, partner portals, employee communities, and microsites running on the same data model and security layer as the rest of Salesforce. We can help you turn it into the digital front door every external stakeholder walks through.

As a Certified Salesforce portal and community development partner, our team works with you from strategy through deployment. We design the portal model around how your customers, partners, and employees engage with you, configure the agentic self-service layer Salesforce ships as part of the platform, and integrate the portal with the sales and service systems behind it.

Discover our Experience Cloud services pack.

Customer Self-Service Portals

Stand up self-service portals with knowledge, case submission, and account management, with the Agentforce Self-Service Portal providing a conversational, agent-first experience for customers seeking resolution without an agent.

Partner and Channel Portals

Build partner portals for deal registration, lead sharing, co-selling, and channel program management, with predictive signals surfacing the partners and deals worth investing in.

Employee and Internal Communities

Stand up employee communities for HR, onboarding, internal knowledge, and cross-functional collaboration, with the same security and sharing model that protects the rest of the Salesforce org.

Agentforce Self-Service and Help Agents

Deploy the Help Agent on the portal or website with conversational, generative resolution for high-volume customer questions, grounded in your knowledge base and CRM data.

Branded Site Experience and Personalization

Design branded portal experiences with personalization tailored to user role, behavior, and history, with the same content surfaces working across web, mobile, and embedded channels.

Microsites and Campaign Pages

Stand up event microsites, campaign pages, and landing experiences connected to Salesforce data, supporting marketing motions without standing up a parallel web stack.

Portal-to-Platform Integration

Connect the portal experience to Sales, Service, Commerce, and Data Cloud so what happens on the portal flows directly into the records sales, service, and marketing already work from.

Real world results.

Meet a few
of our experts.

Bryce Baker
Bryce Baker
Managing Director, Salesforce Team Lead

Bryce is a Managing Director and Head of Accordion’s Salesforce team with over a decade of experience in not only Salesforce, but all business systems and operations surrounding sales, service, finance, and accounting. He specializes in the lead-to-cash process and revenue recognition.

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Dan Farrugia
Dan Farrugia
Managing Director

Dan Farrugia is a Managing Director with over two decades of experience driving operational excellence, growth strategy, and technology-enabled transformation across professional services and private equity–backed organizations. His expertise spans operating model design, revenue and delivery optimization, M&A integration, and the execution of large-scale digital and CRM transformations, with a particular focus on Salesforce-driven...

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Seamus Egan
Seamus Egan
Managing Director

Seamus is a Managing Director on Accordion’s CFO Technology team, leading Business Development and Alliances with a focus on Salesforce and Salesforce Ecosystem partnerships. He brings more than a decade of experience building and scaling go-to-market operations, alliance programs, and revenue ecosystems across the Salesforce landscape.

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Tarun Sharma
Tarun Sharma
Managing Director

Tarun is a Managing Director on Accordion’s CFO Technology team, with more than two decades of experience leading large‑scale digital transformation, customer success, account expansions, operations, and multi‑cloud delivery programs for global enterprises.

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Miguel Boland
Miguel Boland
Senior Director

Miguel Boland is a Senior Director with more than two decades of experience in strategic sales leadership and go-to-market execution across IT professional & consulting services teams, successfully partnering with clients ranging from growth to enterprise organizations. Over the past six years, Miguel has focused on the Salesforce ecosystem, where he has been responsible for collaborating with clients to design and implement...

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Ready to get the most out of Experience Cloud?

Whether you are standing up a customer or partner portal for the first time or adding agentic self-service, we'd love to chat.