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Salesforce Agentforce

Your Salesforce Agentforce partner

Agentforce is Salesforce's agentic AI platform, deploying autonomous and assistive agents across sales, service, marketing, commerce, and revenue, all acting on a single customer record.

As a Salesforce Summit Partner with Implementation Expert status in Agentforce and a member of the Agentforce Surge Partner Program, our team works with you from agent strategy through deployment and post-launch optimization. We identify the highest-value use cases, design the agent and human workflow around them, configure the data, topics, and actions the agents need, and stand up the governance and observability layer that lets agents operate safely at scale.

Discover our Agentforce services pack.

Agent Strategy and Use Case Design

Identify the agent use cases that produce real operating value in your business, with priority sequencing across sales, service, marketing, and revenue based on data readiness and outcome potential.

Agentforce for Sales

Deploy sales agents for account research, meeting prep, activity summaries, pipeline hygiene, and deal coaching, with each agent grounded in the Sales Cloud data the team already operates on.

Agentforce for Service and Agentforce Contact Center

Stand up service agents for case deflection, agent assist, knowledge retrieval, and end-to-end case resolution, including the native voice and digital channels Agentforce Contact Center brings into Service Cloud.

Agentforce Voice

Configure voice agents that handle inbound and outbound calls inside Salesforce, with real-time transcription, sentiment, and handoff to human agents when the situation calls for it.

Topic Center and Data Grounding

Configure the topics, instructions, and actions that govern agent behavior, with Data Cloud and MuleSoft providing the grounded context agents act on across enterprise systems.

Agent Governance and Observability

Stand up the security, audit, and observability layer for the agent estate, with predictive monitoring surfacing agent performance and risk before it affects customers.

AgentIQ and Accelerated Deployment

Deploy pre-built, zero-configuration agents through AgentIQ, our proprietary IP on the Salesforce AppExchange, accelerating time to value for Sales Cloud and Service Cloud use cases.

Real world results.

Meet a few
of our experts.

Bryce Baker
Bryce Baker
Managing Director, Salesforce Team Lead

Bryce is a Managing Director and Head of Accordion’s Salesforce team with over a decade of experience in not only Salesforce, but all business systems and operations surrounding sales, service, finance, and accounting. He specializes in the lead-to-cash process and revenue recognition.

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Dan Farrugia
Dan Farrugia
Managing Director

Dan Farrugia is a Managing Director with over two decades of experience driving operational excellence, growth strategy, and technology-enabled transformation across professional services and private equity–backed organizations. His expertise spans operating model design, revenue and delivery optimization, M&A integration, and the execution of large-scale digital and CRM transformations, with a particular focus on Salesforce-driven...

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Seamus Egan
Seamus Egan
Managing Director

Seamus is a Managing Director on Accordion’s CFO Technology team, leading Business Development and Alliances with a focus on Salesforce and Salesforce Ecosystem partnerships. He brings more than a decade of experience building and scaling go-to-market operations, alliance programs, and revenue ecosystems across the Salesforce landscape.

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Tarun Sharma
Tarun Sharma
Managing Director

Tarun is a Managing Director on Accordion’s CFO Technology team, with more than two decades of experience leading large‑scale digital transformation, customer success, account expansions, operations, and multi‑cloud delivery programs for global enterprises.

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Miguel Boland
Miguel Boland
Senior Director

Miguel Boland is a Senior Director with more than two decades of experience in strategic sales leadership and go-to-market execution across IT professional & consulting services teams, successfully partnering with clients ranging from growth to enterprise organizations. Over the past six years, Miguel has focused on the Salesforce ecosystem, where he has been responsible for collaborating with clients to design and implement...

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Ready to move from pilots to agents your business runs on?

Whether you are scoping your first Agentforce deployment or trying to govern agents already in production, we want to hear about it.