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Business Services

Contract-to-cash diagnostic unlocks $18M in monthly collections

Context

A growing services company had cash trapped in receivables and a contract-to-cash process that was not built to keep pace with the business.

Value Created

Added $18M monthly cash
a 35% increase via collections optimization and billing acceleration
Cut past-due AR by $9M
through collections optimization and dispute management
Improved current AR $10M
by accelerating billing and embedding cash-centric KPIs

People

VALUE LEVERS

  1. Cash-centric KPIs

HOW WE DID IT

  • Implemented cash-centric KPIs to track performance

Process

VALUE LEVERS

  1. Collections optimization
  2. Billing acceleration
  3. Dispute management and SOPs

HOW WE DID IT

  • Optimized collections using transaction-level analytics
  • Accelerated billing to cut underbilled projects

  • Implemented dispute procedures and standardized SOPs

Technology

VALUE LEVERS

  1. Technology enablement

HOW WE DID IT

  • Defined technology enablement to sustain cash gains