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Real Estate, Hospitality & Construction

Real estate co. seeking renovations on operating model​

Context

After being acquired by two prominent private equity firms, a leading provider of property data and analytics sought to accelerate its growth trajectory and unlock new value for its people, partners, and customers. Achieving this next level of growth would require a modernized, streamlined operating model that simplifies areas of complexity the company has developed over time. ​

Value Created

$161M in productivity savings​
surpassing the target by 39%​
$13M of reinvestment​
in new capabilities and roles​
$2B in enterprise value created​
while equipping the company to thrive in a challenging market​

People

VALUE LEVERS

  1. Centralized operations talent model​
  2. Strengthened executive leadership

HOW WE DID IT

  • Consolidated 1,300 globally distributed operations resources into a dedicated Enterprise Operations Group to improve accountability, quality, and career pathways​
  • Installed experienced interim and mentoring leadership (COO and CIO support) to ensure stability while launching and scaling newly centralized functions

Process

VALUE LEVERS

  1. Standardized operations through centers of excellence​
  2. Enterprise demand and sourcing discipline

HOW WE DID IT

  • Established five Operations COEs to deliver shared services with consistent best practices, clearer ownership, and improved cycle times​
  • Implemented structured demand management, strategic sourcing tools, and vendor governance to prioritize investments, reduce costs, and improve supplier performance

Technology

VALUE LEVERS

  1. Integrated Enterprise Operations Group ​
  2. Modernized infrastructure and cloud platform

HOW WE DID IT

  • Consolidated fragmented and “shadow” technical resources into a unified technology organization providing shared services across the enterprise​
  • Migrated 1,200 cloud applications, modernized the global network, and optimized compute and storage to reduce technology debt and enable scalable growth