industry
Business Services

Gen AI + ML: Customer sentiment & churn analysis 

Context

A B2B facility services provider faced rising customer churn and did not know which accounts or service issues caused the issue. They needed to understand customer sentiment in real-time to act proactively.​

Value Created

+$18M
in retained ARR, identifying at-risk customers with 90% prediction accuracy.​
25%
churn reduction​ enabled at key sites by integrating an AI workflow to assess customer health and churn risk by analyzing data.​
5%
increase in service-quality perception​ by providing real-time insight and proactive intervention suggestions.​

What we did

Our GenAI solution classified sentiment and them our ML model integrated that sentiment with company data to predict churn.

How we did it

Example deliverables