Shaj Mohin is an IT Support Associate with three years of experience, primarily gained at Octopus Investments.
He possesses a strong foundation in providing first- and second-line technical support, effectively troubleshooting a wide range of hardware and software issues, including resolving network connectivity problems and ensuring optimal user experience. Shaj is proficient in utilising ticketing systems to efficiently manage and prioritise IT incidents, ensuring timely resolutions.
He holds a Bachelor of Science in Computing from Goldsmiths University and has recently expanded his skillset with a UX/UI design course, further enhancing his ability to understand and improve user experience.