You turn to Accordion.
We partner with your team to activate a business continuity plan and execute process improvement initiatives in two phases:
- Business Process Outsourcing (BPO) transition. In this phase, we:
- Craft transition frameworks and streamline the BPO structure for efficiency.
- Optimize Service Level Agreements (SLAs) and formalize outsourced process documentation.
- Lead a comprehensive knowledge transfer for 100 roles and complete a total cyber-security overhaul.
- Refine accounting workflows, cutting IT support tickets by 1,600 yearly.
- Process improvement. In this phase, we:
- Automate customer statement processes, significantly improving delivery timelines.
- Revamp IT support to reduce helpdesk wait times.
- Introduce Smartsheets for enterprise-wide visibility in closing activities, replacing inefficient isolated Excel sheets.
- Streamline month-end close and enhancing BPO controls, shortening cycle time and ensuring accuracy.
- Foster BPO and accounting standardization, transitioning to a role-based task system for organizational efficiency.
Your value is enhanced.
You’re on a clear path to a full finance function transformation—and you’re already seeing cost reduction results. More specifically:
- You successfully transition the accounting function India, with no disruption to your operations.
- Your month-end close timing is reduced by as much as 5 days across all business units.
- You have streamlined status reporting, with real-time updates to centralized trackers from 70+ disparate Excel files.
- Your on-time customer statements increase from 67% to 99% per month.
- Your improved processes and technologies lead to a ~35% reduction in outsourcing resources required.
And finally, you’re so pleased with the results to-date that you engage us to lead a third phase, focusing on customer support BPO and automation, with cost savings projected to be >$2 million annually.