Building an AI chatbot resource for Human Resources Q&A

Picture this...

You’re a PE-backed multi-channel video programming distributor with a large subscriber base. You also have a large employee based and face a significant administrative burden in responding to HR policy queries from employees. These queries are housed in an extensive repository containing hundreds of documents, each with overlapping and interrelated information. This causes your HR team to dedicate excessive time to sifting through these documents to tailor appropriate responses to employee queries—which amounts to a big waste of time.

You turn to Accordion.

We partner with your team to develop an HR chatbot that leverages Anthropic Claude mode to enhance support by efficiently addressing employee queries related to corporate regulations and internal documentation. We do this by: ​

• Developing a web-based chatbot capable of indexing data from the HR document repository and leveraging Anthropic Claude (LLM) to generate responses to user queries. ​
• Building a user-friendly interface to facilitate seamless interactive conversations on the contract repository. ​
• Provide users with the functionality to verify the source document from the knowledge base used for the response, complete with accompanying confidence scores.​
• Enabling chat encryption, abuse monitoring, and kill switch functionalities to ensure data security.

Your value is enhanced.

You reduce the overall burden on the HR team and improve the employee experience by providing real-time and near-accurate answers based on the knowledge base. What’s more, the tool is deployed securely on your existing AWS environment, with ring-fencing measures to ensure data integrity and confidentiality.