ALMA MATER
The University of Southwest, M.B.A.
Black Hills University, B.S. Education & Business Administration
Marci is a Director with over twenty years of experience helping hospitals and health systems achieve operational and technology improvements within patient access and the overall revenue cycle. She is goal oriented and has a demonstrated record of building relationships, motivating change, managing projects from concept to completion, and coaching associates to success. Marci has experience in all facets of revenue cycle but is most passionate about the patient access realm..
Prior to joining Accordion, Marci spent considerable time with Pinnacle Healthcare Advisors before their acquisition by Accordion implementing changes to make the people, processes, and technology in this space better.
Prior to joining Pinnacle, she directed teams and projects that led to achieving goals and best practice metrics. Examples of Marci’s experience include:
- Served as Patient Access Director where she successfully integrated 5 new registration areas during her tenure, including standing up a call center
- Achieved multiple KPI increases in both a director and consultant capacity: Increased registration quality, achieved the highest tier for associate engagement, increased POS collections, and reduced denials and claim edits
- Led 10+ successful implementations of new software and/or modules within the EMR and acted as a liaison between analysts and operations
- Redesigned training programs and created new material for patient access at 8 different facilities
- Built out standardized financial modeling approaches for AI automations
- Responsible for project management and leadership of multiple verticals in both operational and technical capacities
Marci holds an M.B.A. from The University of Southwest and a B.S. in Education & Business Administration from Black Hills University.