John is a Senior Director with over 20 years of experience as an infrastructure leader, delivering innovative, efficient technology for both private and publicly held companies.
Prior to joining Accordion, he was a Principal at the consulting firm FCM, where he guided clients in optimizing their technology footprints and partnerships to drive productivity. Before joining FCM, John was the Chief Information Officer at Teletech, where he enhanced processes, technology and supplier leverage to generate $45M+ in savings. Previously, he was Teletech’s Vice President of Information Technology (IT) Infrastructure and led the integration of six acquisitions to drive $200M in external growth. John also held multiple Senior Vice President roles at Citi, including Chief of Staff to Collections and Global Engineering Leader for Voice. In these roles, he grew IT service adoption and improved the customer experience, including leading a team to redesign the company’s global voice infrastructure. Before joining Citi, John was Telecommunications Leader at GE, where he developed the companywide voice vendor strategy and negotiated $100M+ contracts.
John holds a Bachelor of Arts degree in American History from the University of Florida.