Andrew is a Managing Director with approximately 20 years of experience assisting hospitals and health systems with identifying and implementing revenue cycle enhancements that have led to significant improvements in net revenue, cash flow, and key revenue cycle metric performance. Over the past several years, Andrew has been responsible for overseeing revenue cycle process improvement engagements at community hospitals, tertiary medical centers, and multi-hospital systems across the country.
Andrew has vast technical expertise and leadership experience in all areas of the revenue cycle including patient access, health information management, patient financial services, and vendor management. Prior to joining Accordion, Andrew was a Principal at Pinnacle Healthcare Advisors, Inc. Prior to Pinnacle, Andrew was a project manager at a large healthcare consulting firm where he oversaw revenue cycle transformation projects and contributed to methodology development. Representative examples of Andrew’s experience include:
- Led the buildout of a redesigned revenue cycle organization structure and established core metric and accountability measures for critical revenue cycle functions while acting as the interim VP of Revenue Cycle at a west coast based health system on the Cerner platform
- Co-led a comprehensive revenue cycle engagement at a hospital in North Carolina that resulted in $6 million of annual income statement and significant key metric improvement
- Served as the interim Patient Financial Services Director at a multi-hospital system in Georgia, where he led a business office redesign project including implementation of Epic health information system, design/implementation of an accounts receivable coverage strategy, unbilled/billed AR reductions, implementation of metric reporting, and re-implementation of revenue cycle vendors
- Led the Utilization Management portion of an IP authorization reduction project with a west coast health system resulting in a 30% drop in IP auth denials.
- Managed the patient access portion of an engagement at a multi-hospital system in Minnesota which included implementing a new pre-registration unit, improved eligibility / authorization / financial counseling workflows and reporting, and enhanced point of service (POS) cash collections, resulting in a 30% decrease in patient access related denials and significantly improved Medicaid conversions and POS cash collections
- Managed the revenue cycle portion of an Epic health information system design, install, and conversion project in Oregon which included developing best practice revenue cycle workflows and reporting
- Led the patient access and patient accounting portions of a revenue cycle transformation project at a health system in Hawaii which resulted in reduced days in AR, increased POS cash collections, and improved cash flow
Andrew holds a B.A. in Psychology and History from the University of California at San Diego.